With Thibaut Service by Calas, you get comprehensive support: hotline, preventive maintenance, original spare parts, and rapid on-site service. Our commitment: to ensure the performance, safety, and maximum longevity of your equipment.
Our technical teams provide daily support to ensure the performance, safety, and longevity of your equipment.
Direct access to our expert technicians for immediate diagnosis.
Thanks to the Pilot interface, our experts connect to your machine to resolve 80% of issues without having to travel.
Mobile teams of technicians ready to respond quickly, wherever you are.
Plan maintenance with the Pilot tool to anticipate breakdowns and ensure maximum performance of your equipment.
Large stock of THIBAUT-certified parts, available and delivered quickly for optimal reliability.
Dedicated support for Pilot software and interface, ensuring your machines always run with the latest optimizations.
To report a fault, please contact our after-sales service via your customer account.
Please provide:
the serial number of the machine,
a precise description of the problem,
and, if possible, photos or videos illustrating the fault.
Our team will analyze your request and offer you the quickest solution.
The response time depends on the location and complexity of the fault.
In general, our technical team responds within 24 to 72 hours after the fault is reported.
For planned or specific interventions, a personalized schedule can be proposed.
To schedule maintenance, you can:
contact our customer service department or your technical advisor Thibaut,
or use our online customer portal to select your preferred date.
Our technicians will provide you with a schedule tailored to your needs and machine availability.
To obtain a quote, please send us:
the reference or part number,
a description of the part if necessary,
and the desired quantity.
Our team will send you a detailed quote as soon as possible, usually within 24 to 48 hours.
Contact our knowledgeable, responsive, and multilingual sales and marketing department.
